All Supercell games have actually a chat functionality that is in-game. A number of our players enjoy getting together with the other person through talk within our games, so we strive to keep up a secure and protected environment for that.

TEAM TALK

In every our games, players can keep in touch with other players by joining a group (called Task Force, Clan, Band or Neighbourhood, with regards to the game). When you join an united group, you have got use of the team chat functionality and may communicate with the users of your group. Groups may be closed, open or invite-only to every person.

WORLDWIDE TALK

In Clash of Clans, users gain access to a chat that is public along with other players from about the entire world. This can be called chat that is global just “global”.

Although Supercell Chat just permits txt messaging, it’s still worth reminding young adults about unique electronic footprint. As soon as provided, communications may be copied, re-shared and published anywhere online.

SAFETY QUALITIES

We show regular warnings against sharing information that is personal. If dilemmas arise, our games have easily accessible tools for players to report any unpleasant, insulting or behaviour that is inappropriate us. In international chat users have the choice to players that are mute communications they don’t like to see. Which means that they shall perhaps perhaps maybe not see messages published in talk by this individual.

All group chats also provide a profanity filter. It’s a wise decision to advise your youngster that if they’re communicating with somebody they don’t really understand and therefore are uncomfortable with, they ought to exit the team/game and talk with you about this. Users can keep an united group every time they wish to. Moreover a study functionality is straight accessible from inside the talk. Find out more about that into the section that is next.

Simple tips to report a problem?

In the event that you or your son or daughter run into a person that’s not after Supercell’s secure and Fair Enjoy Policy, report them to us in some easy steps.

The reporter’s identification isn’t distributed to the individual being reported. Utilizing the Report switch will not immediately land in a ban when it comes to user that is reported. Nevertheless, every report is manually evaluated by our moderators and taken really. Because of the number of reports we get, it might use up to 48h until a study is evaluated.

If you wish to report any issues by email, reach us at moms and dads@supercell.com – including certain factual statements about the gamer under consideration (age.g. screenshots for the discussion as well as player profile), to assist us quickly realize and recognize the matter.

Are Supercell games absolve to play?

All Supercell games are liberated to down load, providing optional “in-app acquisitions”. In-app acquisitions should never be expected to have fun with the game, but could be employed to enhance gameplay that is certain. In-app acquisitions vary in expense, which range from $0.99 to $99.99 (without fees) in U.S. application shops, as an example. In-app acquisitions are taken care of with a real income, and generally are constantly plainly defined as such. They have been available “in game”, and therefore your options to produce a purchase are located inside the game it self.

Am I able to handle or turn fully off purchases that are in-app?

So long as no payment information ( e.g. bank card information) is included with your kid’s unit, no acquisitions may be made. Should you choose to buy things for the kid as well as for this explanation add your re re payment information to your unit, make every effort to adjust password security settings blackdatingforfree, or disable in-app purchases totally afterward in order to prevent unauthorised acquisitions.

In-app purchase settings are very different depending on what type of unit you might be utilizing. Get the directions you will need connected below:

Whom processes purchases that are in-app?

Supercell will not process re payments for in-app acquisitions, or gain access to bank card information. re re Payment deals on their own are processed through the App shop or Bing Enjoy (based on your unit) through the individual current email address related to that account. Deal receipts are emailed for your requirements by Apple or Bing after every purchase. Often, acquisitions might be bundled together if you have purchased numerous things, plus it usually takes a couple of days so that you could have the receipt. These processes that are post-purchase susceptible to alter by Apple or Bing. Supercell does not provide any payment programs.

Are my bank details kept personal?

We do not process re re payments for in-app acquisitions, nor do we have usage of all of your payment information. Which is due to the fact re re re payment transactions by themselves are finished through Apple’s App shop or Bing Enjoy (dependent on your device) via your email that is personal address with that account. Receipts of these deals are emailed to you personally by Apple or Bing after each purchase (though please be aware that any processes that are post-purchase managed by Apple or Bing and they are susceptible to alter by them).

I have made an in-game purchase, but We have not gotten the thing I covered. Just exactly What now?

Frequently deals are immediate. In rare circumstances it will take around 48 hours for deals to process through Apple or Bing and then allow it to be into your game. It’s also suggested to restart the application by completely re-opening and closing it. Often a connection that is fresh the servers can trigger the in-app money to seem.

Whether or not it’s been 48 hours but still absolutely absolutely nothing has occurred, be sure to contact Apple or Bing straight to learn more.

My youngster inadvertently made a purchase that is in-app. Can a refund is got by me?

Just like many online computer software items, things purchased inside our games (in-app acquisitions) are non-refundable. In rare circumstances, exceptions is used.

In the event that purchase had been made on an Apple (iOS) device: For acquisitions made for an ios unit, Supercell struggles to manage refunds straight. Please visit Apple help and choose the “Contact iTunes store support” website website link, then “Purchases, billing and redemption” and select the choice that fits you most readily useful.

If the purchase ended up being made for a Bing (Android os) unit: Please deliver a contact to parents@supercell.com or e mail us straight through in-game help when you go to Settings > Help & help then touch “call us” within the top right hand part. In your message please state the name regarding the game the purchase had been produced in and include the receipt regarding the purchase. The transaction ID (appears similar to this – GPA.1234-1234-1234-12345) in the bottom associated with the document should be noticeable. Receipts for deals have already been emailed for you by Bing after every purchase.

Take note: Receipts for almost any deals are emailed for you by Apple or Bing right after each purchase. But, acquisitions are bundled together if you have purchased numerous products and usually takes longer. These processes that are post-purchase susceptible to change by Apple or Bing. Supercell does not provide any payment programs.